Frequently Asked Questions
Everything you need to know about your 4x4 gear and orders.
How long does shipping take for heavy 4x4 accessories?
Standard shipping typically takes 3-7 business days. For oversized items like bull bars or roof racks, delivery may take up to 10 business days depending on your regional location.
Do your parts come with a fitment guarantee?
Yes, we guarantee fitment for all parts listed for specific vehicle models. We recommend verifying your vehicle's make, model, and year before checkout to ensure total compatibility.
What is your return policy for installed parts?
We accept returns within 30 days for items in original, unused condition. Please note that parts that have been installed, modified, or painted are not eligible for return due to safety and resale regulations.
Do you offer international shipping?
Currently, JTM Auto 4x4 Parts & Accessories ships within the domestic region. Please contact our support team for a custom quote if you require international freight for specific components.
Are the accessories covered by a warranty?
All our products come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship. Specific premium brands may offer extended warranties up to 3 years.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the courier's tracking portal.